Product Support

Your after-sales support for customers is as important, if not more so, than your on-going marketing activity. Even if a product is faulty, the customer can still go away highly impressed by your subsequent support and advice as long as it is there as soon as it is needed.

mplcontact's services are available 24/7 so if a customer needs to report a fault, or make a complaint about a service received, you can be sure that a real person is there to handle their call. At that point, we can do a number of things to help the customer, and protect your reputation, ranging from simply giving out your instructions for refunds and returns, through to attempting to ‘tele-fix’ the problem (working through a pre-defined process of checks) to the point at which the problem has been solved or to the stage where we escalate the fault to your skilled on-call staff.

"Grey Technology has used mplcontact for two call handling solutions; the first comprised a sales enquiry and ordering line, the second is for our retail support line. With over 8,000 customers using this service, all the feedback has been positive.mplcontact worked quickly and effectively to set up the service, ensuring all our requirements were covered.mplcontact account management and operational staff have always been highly professional and have developed solutions which answer the problems inherent in operating a customer service line. I feel that mplcontact played a significant role in helping us win major retailers as new customers."

Dave Matthews - Managing Director, Grey Technology