Outbound Services

mplcontact offers a range of outbound calling services either as a standalone project or as part of an integrated customer service strategy, helping you secure maximum revenues from all your customers and identifying any areas for improvement.

mplcontact's outbound services are used by both blue chip private sector clients and public sector bodies: one day follow-up campaigns to on-going customer care programmes; customer satisfaction research featuring bespoke weighted questionnaires and tailored reporting packs; appointment making services; and on-going database cleansing and lead generation activities. Our intelligent data capture applications automatically score and weight each question allowing individual customer’s concerns to be addressed as well as overall trends identified. Results can be provided individually and/or monthly and, where required, results can be sent directly to the client’s own in-house databases CRM.

Business-to-business or business-to-consumer
Specialist outbound agents available 9am to 9pm
On-going research programmes or short term sample campaigns
Automatic escalation of unsatisfied customers’ details to clients for remedial action
Provision of customised reporting packs for presentation to your business
Option of dynamic SMS based questionnaires.

“We approached mplcontact at short notice with a quick turnaround project which they completed professionally and on time. We have already used them again and can see their services being very complementary to our sales and marketing activity.”

Julian Clogg, Head of National Sales, The Life Channel