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Ordering and Payment Lines
If you've invested in advertising, brochures and a website, you'll want to make the most of the calls they generate. mplcontact agents are available 24/7 to take orders, payment details, handle web enquiries and social media contact for your products and services to ensure you see a good return on your investment.
Using mplcontact to handle some or all of the contact generated from your advertising campaigns and order lines means you avoid the expense of bringing in temporary staff just to cover your busiest times. We can set up an order/payment facility for your customers which can incorporate secure access to your systems for stock level checks and to arrange scheduled deliveries, for example. Similarly, we can arrange service and sales appointments for you, can take secure credit card payment details and response to web enquiries or issues raised on your social media channels.
A summary of the contacts and orders handled by mplcontact is provided to you at regular intervals (defined by you) so that you can see for yourself when the busiest times were, which adverts generated most interest, to check off the orders our agents have taken for you and monitor any product issues or FAQs raised by your customers. Or you can choose to use our Online Reporting facility which gives you full access to every aspect of the service we're providing for you, including call recordings and real-time agent performance statistics.