mplcontact's technology allows us to create a complete outsourced scheduling solution to help you ensure all customer requests for deliveries, servicing or sales calls are captured, logged, if required in your own systems, and then accurately transmitted direct to your on-call staff's mobile devices.
Ensuring your field service staff’s time is fully and efficiently utilised is key to their productivity and to providing the best possible customer service. By creating a centralised diary, or securely accessing your own system, our agents will utilise automated rules which check postcode region, staff skills, travel distance and SLAs to ensure customers receive the earliest possible response to their request.
- Improved field staff management and utilisation
- Prioritisation of scheduled and emergency tasks
- Integration with your own database/calendar system if required
- Quick and accurate response through our dynamic rules-based scripting
- Comprehensive real-time reporting