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Overview
mplcontact offers solutions to the most complex of requirements by incorporating your business processes into our contact management applications.
mplcontact will work closely with you to create a tailored solution to the most complex of contact management requirements. We draw on your experience and knowledge to help us put together a training programme for our agents to ensure they understand the service requirements, your organisation's activity and your brand values. This team of highly skilled customer service professionals will be representing your business and are keen to do their utmost to provide a high quality service for both you and your customers; their training is a critical part of our solution.
Our agents are assisted by our technology which allows us to incorporate your business rules and processes into a call handling application; this application ensures our agents can meet your customers' sales, service and support expectations whether we hare handling the first enquiry or conducting a post-sale customer satisfaction survey.
When we are supporting new product launches, advertising and promotional campaigns, we encourage our clients to lead or take part in our agent training so that, even before they take a call or handle an email for you, our agents have the same enthusiasm for your brand values as your own staff do.
Our helpdesk solutions ensure your customers receive a prompt and professional response and will help you successfully manage your contracts and serve level agreements.
mplcontact specialist services include:
"This is the second time Gtech have used mplcontact for a call handling solution. The first solution comprised a sales enquiry and ordering line; this time, the solution is for our retail support line. With over 8,000 customers using this service, all the feedback has been positive. mplcontact worked quickly and effectively to set up the service and ensuring all our requirements were covered. mplcontact account management and operational staff have always been highly professional and have developed solutions which answer the problems inherent in operating a customer service line."
Dave Matthews
Managing Director, Gtech