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Overview
mplcontact provides a range of simple call handling services to help you stay in control of your business and in touch with your customers.
mplcontact has over 17 years' experience providing reception services for owner-managed businesses, home based businesses and new start-ups in all types of industry sectors. By working with us, those companies have been able to build their business whilst keeping costs low as mplcontact services are a fraction of the cost of employing another member of staff.
mplcontact knows that first impressions count and we can help you give all your callers a great impression, and provide high quality customer service, no matter what time of day they call. All of our small business services are available 24/7 from our network of UK centres and all your calls will be handled by our highly skilled, well trained agents.
Our small business services include:
- Virtual reception support
- Overflow/out of hours messaging
- Information & brochure request lines
- Email & web contact handling
- Ordering and payment lines
"We love the flexibility of the service in that we can switch it on and off to suit our movements. We also use the default service of 'Divert to mplcontact' when the 'phones are not answered or if the lines are busy. This again gives us peace of mind in that we do not miss a call if tied up with another customer/prospect."
Tony Armstrong
Managing Director, BMD Global