Multimedia Capabilities

Communicating with customers is no longer just about telephone calls; nearly all your clients will expect to be able to contact you by email and through your website. mplcontact's services are underpinned by technology that allows us to respond to your customers' queries, no matter what channel they prefer to use.

mplcontact's contact centres run on our own technology platform, intelligentContact, which gives us powerful multimedia capabilities. This means that our clients can now offer their own customers contact options via the web, email, text, instant messaging, social media as well as the telephone.

We manage and distribute your contacts just as if they were all telephone calls; for example, we can prioritise calls over emails, send web chat requests to agents with particular skills or even dedicate a number of agents to handling just your email, web and social media contact. And our comprehensive, real-time reporting lets you monitor all the type of contact we have handled for you.