Clients use mplcontact when they need to draw quickly on a large flexible pool of skilled agents for short campaigns, when they require specialist abilities and technical knowledge not available in-house and when they need a contact partner that allows them to maintain in-house staffing levels but still meet and exceed the demands of their customers.
With a network of 6 UK contact centres and a pool of some 100 agents, we can act quickly to support you even with the shortest of notice. Our agents are well trained, highly experienced customer service professionals, many with NVQ Customer Service and Team Leader qualifications, who are used to handling a diverse range of contact types on a daily basis; you can be sure we will always have appropriately skilled people on hand.
Clients use mplcontact to support their one-off campaigns, these include new product launches, product recalls, market analysis, we can dedicate a team of agents to this campaign. Clients may use us as a call and email handling partner during bursts of activity perhaps at certain times of the day or to manage seasonal trends, when they are too busy with their main business activities. By overflowing peak traffic; mplcontact clients do not suffer long calling queues or need to take on additional temporary staff.
Do you have times of the day when you are too busy to answer calls or emails quickly? do you ever drop calls? – if so you should consider a call handling partner to enable you to provide excellent customer service.
Do you have times of the day/week/year when your agents are very quiet and there is little activity? – if so, you should consider lowering your in-house head count and use a call handling partner with a specialist customer service team to help you manage peaks in activity. We will match our resources to meet your call traffic throughout the year.
mplcontact clients use our services whenever and however they wish: by seamlessly overflowing calls to us, clients benefit from daytime, overnight and weekend cover and an integral Disaster Recovery/Business Continuity solution; alternatively, clients use our bureau agents, dedicated teams or a combination of the two to handle all contact generated by marketing campaigns, product support lines or as a dedicated customer service facility.