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Our Services
Whether you need some simple call handling support as your business grows, or have a short term project, new campaign starting or are looking for a longer term strategic outsourced partnership, mplcontact's people and expertise will help you implement the most effective solution to meet your requirements.
Small Business Services
mplcontact knows that first impressions count and we can help you give all your callers a great impression, and provide high quality customer service, no matter what time of day they call. All of our small business services are available 24/7 from our network of UK centres and all your calls will be handled by our highly skilled, well trained agents.
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Specialist Services
mplcontact will work closely with you to create a tailored solution to the most complex of contact management requirements. We incorporate your business rules and processes into our call handling applications so that our agents ensure your customers' sales, service and support expectations are always met.
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Online Reporting
Monitor your outsourced contact centre service with iAccess: stay in control with secure 24 hour self-service access to real-time analysis, account updates, call recordings and historical reports. iAccess gives you a direct, up-to-the-minute view of your outsourced contact centre activity whenever and wherever you need it.
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Dedicated Agent Teams
mplcontact has experience in deploying skilled, dedicated teams to work on your account and be a true extension of your business. Our infrastructure allows us to deploy agents in discrete separate business units, which offers the opportunity for branding and access for your own staff to work closely alongside this 'virtual' team. Teams can be as small as 2 heads and can be supported by our bureau agents to ensure you always get best value for money and optimum service delivery.
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Bureau Agent Services
mplcontact services are based around the efficiencies that offering bureau services from a network of smaller contact centres brings. The calibre of our bureau agents, along with our technology, allows us to provide high quality, cost effective solutions for even low volume or short term, business continuity, requirements.
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Multimedia Capabilities
Communicating with customers is no longer a single channel activity; to be successful in today's competitive environment requires the strategic use of a blend of multi-media channels. mplcontact's services are underpinned by technology that allows us to respond to your customers' queries, no matter what channel they prefer to use.
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