News - Press Releases

Ovivo logo in mplsystems outsourced customer services press release

Ovivo Mobile to partner with mplcontact on customer service facility for new mobile service

mplcontact, the contact centre specialists, are delighted to announce that they will be working with Ovivo Mobile, the new SIM-only, pre-paid mobile service, to provide end to end customer care services to Ovivo customers.

Aramark logo - using mplcontact call centre services and mplsystems call centre technology

mplcontact & mplsystems outsourcing and technology model produces results for ARAMARK

mplsystems, sister technology division of mplcontact, have been chosen by leading global integrated and professional services supplier, ARAMARK, to deliver an end-to-end contact solution comprising Cloud technology and outsourced services for its clients in Northern Ireland.

Adactus Housing logo - using mplcontact call centre services

mplcontact awarded Adactus Housing Association contact centre service contract

mplcontact is delighted to announce that it has been awarded the contract to provide out-of-hours contact centre support to Adactus Housing Association.

Image of call centre agent team

Message Pad becomes mplcontact!

Message Pad, the outsourced contact centre services division of The Message Pad Limited, is rebranding as 'mplcontact'. Marking a new direction for the outsourced contact centre services industry, mplcontact is leading the way in becoming a true contact centre partner for the delivery of flexible customer contact solutions to our clients both large and small.

mplcontact centre agent wins Call Centre Agent of the Month accolade

mplcontact agent voted "Agent of the Month" by Call Centre Helper

Nicky Adcock, one of the longest serving mplcontact agents, has just been selected as "Agent of the Month" by callcentrehelper.com.

Call centre welcomes home Rory McIlroy

Message Pad welcomes home Rory McIlroy

Message Pad Belfast joined in the celebrations this week to welcome home local hero, Rory McIlroy, to Belfast.

Daily Dealicious logo - using mplcontact customer helpdesk services

Message Pad to support Daily Dealicious launch

Message Pad Belfast has recently been awarded the contract to provide customer services helpdesk services for new Northern Ireland discount deals provider, Daily Dealicious.  

Firmus Energy logo - using mplcontact call centre services

Message Pad Belfast awarded 'firmus energy' contract

Message Pad Belfast, the contact centre specialist based in Holywood, is delighted to announce that it has been awarded the contract to provide contact centre support services to firmus energy.  

24 hour call centre service open image

Message Pad Belfast adds more hours to the day!

Contact centre services provider, Message Pad, has today announced that it is expanding business by opening their Holywood, Belfast, office on a 24 hours a day, 7 days a week basis from 21st March 2011.

Bouygues UK logo - using mplcontact call centre helpdesk services

Bouygues UK chooses Message Pad for 24 hour help desk

Message Pad, the contact centre specialists, are delighted to be working with Bouygues UK in the provision of a 24 hour help desk to support Southern Housing's residents.

Winter weather image - business continuity and disaster recovery call centre services

And now, the weather....

NEWS FLASH - Message Pad now handling over a third more calls on a daily basis for clients whose own offices have had to close because of the winter weather.  

Cash for Kids logo - using mplcontact call centre services

Message Pad supports Cash For Kids Radiothon!

Message Pad Belfast is delighted to support Cash For Kids, the charity raising money for thousands of disadvantaged kids in Northern Ireland.  

Nutshell Mobile logo - using mplcontact call centre helpdesk services

Message Pad partners with Nutshell Mobile to provide customer service facility

Message Pad is delighted to announce that it has been chosen as a partner in the delivery of customer services to Nutshell Mobile, which has recently launched a mobile proposition on the back of the 3 Network.

Spark Energy logo - using mplcontact call centre services

Spark Energy chooses Message Pad to help them deliver the best in customer service

Message Pad, the contact centre services specialist, is delighted to announce a new contract with Spark Energy to provide customer service support for its client base of tenants and landlords across the UK.  

Dunelm Mill logo - using mplcontact call centre services and mplsystems call centre software

Dunelm Mill choose Message Pad and mplSystems for unique customer service solution

mplSystems, the contact centre technology specialists, is pleased to announce that its intelligentContact™ technology has been chosen by Dunelm Mill to support their new home consultation and fitting service for its products

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