This newsletter comes at an interesting and busy time for us; for anyone who missed our announcement last month, mplcontact is the new name for Message Pad's contact centre services. We have made the change to mark us out as a different type of contact solutions provider, with the flexibility and technology to provide both simple call handling services as well as complex contact management facilities. Our news this time round perfectly reflects our reasons for this change - we hope you agree!
mplcontact and mplsystems provide integrated contact solution for ARAMARK
mplcontact has been chosen by ARAMARK
, a leading professional services provider, to deliver an end-to-end contact solution comprising Cloud contact technology, mobile working and outsourced services for its clients in Northern Ireland. This innovative solution allows ARAMARK to offer cleaning services in a ‘smart’, efficient way, to cement their relationship with existing customers and to expand their customer base by offering improved customer service without impacting costs. Read the full story here
mplcontact supports Adactus Housing Group
mplcontact is delighted to announce that it has been awarded the contract to provide out-of-hours contact centre support to Adactus Housing Association
. Adactus provides and manages affordable housing for rent and shared ownership in the North West of England for some 25,000 tenants. mplcontact will provide call-out support
to those tenants by managing both routine and emergency maintenance and repair requests that are made during out-of-hours periods. mplcontact was chosen as the preferred supplier as they have the experience and resources to manage a complex service such as this along with the technical ability to integrate key business processes and the flexibility to manage changes in tenant, property and service engineer details, all required by Adactus in order to fulfil its obligations to tenants. Read the full story
Learn more about your customers with our automated customer satisfaction surveys
We know you're keen to provide the best service to your customers and now mplcontact can help you determine just what those customer really think of your services and products. We can set up a simple automated survey, with questions tailored to your exact requirements, which is offered to your customers at the end of their call to you. You can choose when the survey is offered, e.g. after a specific call type or when a particular product has been ordered etc, and receive the results at intervals to suit you. Listen to one of our customer surveys now by dialling 01926 659352
. Contact us
if you would like to learn how you can add this valuable customer service feature either to your current mplcontact account or as a new stand-along facility to augment your current customer call handling.
Are you prepared for this year's Winter?
We might have had one of the mildest Novembers for decades, but don't be fooled - winter weather, with all the disruption it brings to our country, is just around the corner. mplcontact is here to ensure your business doesn't suffer from staff absences, unanswered calls and lost sales. We operate on a 24/7 basis from a network of 6 geographically dispersed contact centres round the UK which means our services are highly resilient
. In fact, not one of our centres had to close during last winter's chaos. Contact us now to discuss your arrangements
for coping with the unexpected and the extra cover you may need in the run up to and over Christmas.
News from our technology division, mplsystems
To stay up to date with all that's new in our contact centre and technology world, follow us on Twitter....
Look out for our next newsletter in the New Year and, in the meantime, if you have a question about any of these items or have a business requirement you'd like to discuss, contact us
now; we'd be delighted to hear from you!