Welcome to our December newsletter, full of useful information and ideas on how your business can stay one step ahead of the competition over Christmas and on into 2010.
Our economy may still be in recession but, put simply, it just means customers will be more careful how and where they spend their money. Message Pad can help your company stand out with excellent customer service and a rapid response to enquiries so you'll be first choice to do business with!
Spotlight on....Lone Workers and the latest HSE guidance
Message Pad counts among its many and varied clients, companies and organisations who are tasked with maintaining the utilities, technology and services we all rely on as we go about our day-to-day business. Much of the technology that ticks quietly away in the background is critical to our safey and well-being but, because it's hidden away - underground, in warehouses, on roofs or at the top of very high pylons, we don't tend to think about it until it goes wrong.
If you're one of those companies who take care of the infrastructure while the rest of us sleep, then your engineers are probably the most valuable resource your company has. In line with current Health & Safety Executive guidelines, Message Pad services can help you ensure you're meeting your obligations; relying on automated signals from mobile devices is no longer enough as these can be dropped, damaged or, worse case scenario, forcibly taken from your staff member. Instead, we can provide a comprehensive call-out, job tracking and engineer monitoring facility using our own staff who are in place 24/7. We can maintain regular contact with your worker, incorporate automated 'alarms' if scheduled contact is missed and check that they have returned to base or home once a job is complete. These are just some of the procedures that the HSE say must be in place to keep your workers healthy and safe. For more information, Download the latest HSE leaflet "Working alone" (published Sept 2009) at the bottom of the page.
A cautiously optimistic approach now can reap benefits in the future
There's no doubt about it; things are definitely improving. Here at Message Pad Towers, we've seen steady and consistent growth in the numbers of calls and emails handled for our clients over the past two months. Interestingly, its those clients who have continued to advertise and promote their services and products during the difficult times who keep us busy. If you are considering re-starting or ramping up your marketing activity but are concerned about making the most of a tight budget, Message Pad may just have the answer in the form of our Bureau Agent services. With our flexible, cost effective pool of bureau agents, you can draw on extra support as and when you need it. Of course, we always appreciate a little bit of notice! - but if your company receives unexpected press coverage or you have the opportunity to take up last minute cheap advertising space, then our pay-as-you-go support can help you make the most of every penny spent.
Northern Tool & Equipment has used this service for many years to help them manage peaks in call traffic, plan internal staffing levels and grow their business steadily even through the current climate; read their case study in Downloads at the bottom of the page.
Message Pad services are available 24/7/365 - including Christmas and New Year Days
Whether you need help with your order lines, call-out requests, reception cover, payment handling, delivery scheduling, appointment confirmations, customer surveys, complaints, returns (or that partridge in a pear tree..) Message Pad is here to help!
With only 23 days to go to the holidays, if you have special Christmas instructions for your existing account, need to set up an additional service with us or are a new customer looking for support now or in the New Year, call or email us with all the details.
mplSystems' customer case study
“We have been delighted with the mplSystems solution which has significantly improved our sales conversion ratio by enabling my team to focus on the customer and not on managing the data.”
Simon Barber, Contact Centre Manager - VT Group
Read the case study in Downloads at the bottom of the page.
Look out for our next newsletter due out for March/April 2010.
In the meantime, contact us with questions, feedback or to request more information on our services.