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An outsourcer will have the technology to provide an automated offsite data back-up, as well as remote access, so that whatever disaster might strike, be it fire, flood, transport chaos, or something even worse, your outsourced service centre remains available.
We might have had one of the mildest starts to winter for decades, but don't be fooled - winter weather, with all the disruption it brings to our country, is just around the corner. An outsourcer can ensure your business doesn't suffer from staff absences, unanswered calls and lost sales.
mplcontact operate on a 24/7 basis from a network of 6 geographically dispersed contact centres round the UK which means our services are highly resilient. In fact, not one of our centres had to close during last winter's chaos. Even if we had temporarily lost a centre to the snow, we can ensure an “always on” availability to our customers as we can seamlessly mirror calls around our network and between are two data centres using our patented VSoIP technology.
In the past, your customers may have been accepting of the fact that, if they had been adversely affected by snow, transport strikes or power outages, then you probably were too; this is no longer the case. Blame, if you will, the internet, mobile communications, 24 hour supermarkets – the way live our lives means your customers do expect you to be there when they call.
