Message Pad, the contact centre specialists, are delighted to be working with Bouygues UK in the provision of a 24 hour help desk to support Southern Housing's residents.
Bouygues UK is a subsidiary of Bouygues Construction – a world-leading construction and services group. The company provides a fully integrated design, build, finance and operate service across a broad range of sectors with a particular focus on education, healthcare, housing and commercial as well as urban regeneration and property development.
Message Pad will provide the help desk solution to support residents' maintenance requirements using e-Sav, the leading maintenance and repairs solution provided by Bouygues UK, and Message Pad’s own call-out and rota management platform, iContact. This integrated solution will enable agents to handle inbound emails and calls, and to make automated call outs to the right engineer at the right time, ensuring a 100% incident attendance.