News - June 2012

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Parker Merchanting chooses mplcontact to provide business continuity facilities

mplcontact, the outsourced contact centre service specialist,  is delighted to be working with Parker Merchanting on the provision of a business continuity contact centre facility to support the company's national sales centre.

Survey shows multi-channel complexity intensifying in key sectors such as Housing

Earlier in June, mplcontact's outsourced call centre services team was in Manchester attending Housing 2012, the leading event for the UK housing sector. As a sector coming under increasing pressure due to continuing funding restrictions, mplcontact were keen to find out how delegates were planning on reducing costs while improving the service they deliver.

Visit mplcontact at Housing 2012, Manchester 12-14 June

mplcontact is taking part in the Chartered Institute of Housing's Conference & Exhibition, taking place at Manchester Central, 12th to 14th June. Visit us on stand C62 for demos of our call handling solutions for Housing Associations and take part in our Customer Service Excellence survey and price draw!

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