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Ovivo Mobile to partner with mplcontact on customer service facility for new mobile service

mplcontact, the contact centre specialists, are delighted to announce that they will be working with Ovivo Mobile, the new SIM-only, pre-paid mobile service, to provide end to end customer care services to Ovivo customers.

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• Posted 30 April 2012

Use outsourcing to blend social media handling into your contact centre

Responding to and resolving social media customer service requests requires its own skill set and, as outsourced agents are already experts in responding to different types of communications in different ways, it makes sense to draw on experienced resources to support your social presence.

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• Posted 24 December 2011

You should feel like you are in the same room as your outsourced agents

The days of waiting for the end-of-month report to find out what is happening to your campaign are well and truly over.

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• Posted 23 December 2011

Outsourcing is no longer about handing over your shop front

Outsourcing used to involve a great deal of trust. You briefed the agents, you set up the database, and then you hoped it all went according to plan. Today it is very different....

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• Posted 22 December 2011

Customers expect you to be open - no matter what

An outsourcer will have the technology to provide an automated offsite data back-up, as well as remote access, so that whatever disaster might strike, be it fire, flood, transport chaos, or something even worse, your outsourced service centre remains available.

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• Posted 21 December 2011