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Manchester Business School works with mplcontact on customer agression research

Dr Karen Niven, a Lecturer in Organisational Psychology at Manchester Business School, undertook a study in collaboration with mplcontact in Belfast during January and February 2013 which focused on understanding the effects of caller aggression on call centre employees. Taking calls from angry or rude customers might influence employees' well-being and their need to manage their feelings in order to do their job well. There might even be knock on consequences in terms of how many calls they are able to handle.

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High quality customer service from day one helps MVNO, OVIVO Mobile, set the pace

mplcontact has proved instrumental in helping Mobile Virtual Network Operator, OVIVO Mobile, to launch its innovative mobile phone service with best practice customer service in place from day one.

Newsletter - Summer 2012

It's been a busy few months with mplcontact working in the Telecoms, Housing and Distribution sectors as more businesses realise the benefits outsourcing can bring both to their customer service offering and as they gear up for what is set to be a busy few months with the Olympics in town.

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Parker Merchanting chooses mplcontact to provide business continuity facilities

mplcontact, the outsourced contact centre service specialist,  is delighted to be working with Parker Merchanting on the provision of a business continuity contact centre facility to support the company's national sales centre.

Survey shows multi-channel complexity intensifying in key sectors such as Housing

Earlier in June, mplcontact's outsourced call centre services team was in Manchester attending Housing 2012, the leading event for the UK housing sector. As a sector coming under increasing pressure due to continuing funding restrictions, mplcontact were keen to find out how delegates were planning on reducing costs while improving the service they deliver.

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