Message Pad is now mplcontact!

Why choose mplcontact? - "We want well trained customer service specialists working for us....We need a large, flexible pool of skilled agents for our campaign.....Our staff can concentrate on their core skills, not answering calls."

Keeping it simple

For many businesses outsourcing can be a daunting process; we guarantee to take the hassle out of the partnership and can launch a new bespoke service, whether its for simple telephone answering or more complex call-out, in a matter of days.

A trusted call handling partner

We pride ourselves on being the trusted contact handling partner for over 1000 clients from some of the top brands to small businesses, providing 24/7 cover across our highly resilient network of 6 UK contact centres.

Latest News

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Manchester Business School works with mplcontact on customer agression research

Dr Karen Niven, a Lecturer in Organisational Psychology at Manchester Business School, undertook a study in collaboration with mplcontact in Belfast during January and February 2013 which focused on understanding the effects of caller aggression on call centre employees. Taking calls from angry or rude customers might influence employees' well-being and their need to manage their feelings in order to do their job well. There might even be knock on consequences in terms of how many calls they are able to handle.

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Small Business Services

mplcontact provides a range of simple telephone answering services to help you stay in control of your business and in touch with your customers.

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Services include:
  • Virtual reception service
  • Overflow messaging
  • Information & brochure request
  • Email & web contact handling
  • Advertising response
  • Order & payment lines

Specialist Services

mplcontact offers solutions to the most complex of requirements by incorporating your business processes into our contact management applications.

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Services include:

Online Reporting

Secure 24 hour self-service access to real time call statistics and recordings offers complete transparency of your outsourced contact centre service.

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Services include:
  • Account updates & amends
  • Call recording downloads
  • Historical reporting
  • Smartphone app access
  • Customised reporting
  • Quality monitoring