About Us

Message Pad Limited was established in 1994 to provide outsourced call centre services to businesses and organisations of all sizes and in all industries. In the intervening years, mplcontact, as the service is now known, along with the technology division, mplsystems, has become the UK's leading provider of contact centre solutions, outsourced services and consulting provision all based on our intelligentContact technology.

Company & Technology

With a UK-wide network of contact centres, located in Edinburgh, Sutton Coldfield, Winchester, Nottingham, Portsmouth and Belfast, we have unrivalled resilience meaning we can offer our clients, and their customers, consistent service delivery.

All our contact centres use intelligentContact technology. Our multimedia contact handling platform incorporates all the ingredients of traditional contact centre solutions, e.g. ACD, CTI, IVR, scripting package, database, messaging, workflow, scheduling, reporting and business applications. intelligentContact is now in use by clients in their own contact centres both in the UK and overseas.

mplcontact is a corporate member of the Customer Contact Association, is a Microsoft Gold Partner and holds ISO 9001 accreditation.

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