With a UK-wide network of contact centres, located in Edinburgh, Sutton Coldfield, Winchester, Nottingham, Portsmouth and Belfast, we have unrivalled resilience meaning we can offer our clients, and their customers, consistent service delivery.
All our contact centres use our multimedia contact handling platform, intelligentContact, which incorporates all the ingredients of traditional contact centre solutions, e.g. ACD, CTI, IVR, scripting package, database, messaging, workflow, scheduling, reporting and business applications. intelligentContact is now in use by clients in their own contact centres both in the UK and overseas.
mplcontact is a Microsoft Gold Partner, holds ISO 9001 accreditation and is a member of CATEX, the direct commerce association.